Cancellation Policy (Digital Services)

Scope: This policy applies only to consumers within the meaning of Section 13 of the German Civil Code (BGB).

You have the right to withdraw from this contract within fourteen (14) days without giving any reason. The withdrawal period is fourteen (14) days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us:

Job Join UG (haftungsbeschränkt)
Steinerne Furt 72, 86167 Augsburg – Germany
E-mail: service@job-join.de (subject: “Withdrawal”)
Tel. +49 / 821 / 20 83 82 21

by means of a clear statement (e.g., letter or e-mail). To meet the deadline, it is sufficient to send your notice before the withdrawal period expires.

Note: Please include “Withdrawal” in the e-mail subject line to help us process your request promptly.

If you withdraw from this contract, we will reimburse all payments we have received from you without undue delay and at the latest within fourteen (14) days from the day on which we receive your notice of withdrawal. We will use the same means of payment you used for the original transaction unless expressly agreed otherwise; you will not incur any fees for such reimbursement. Statutory rights remain unaffected.

Our digital service is performed immediately after the contract is concluded.

Consent at checkout. During checkout you explicitly
(a) request that we begin performance before the withdrawal period expires; and
(b) acknowledge that you lose your right of withdrawal once performance begins (Section 356(5) BGB).

Without this consent, we do not conclude the contract via the online checkout because the digital service is provided immediately. If you do not wish to give this consent, please contact us to arrange activation after the withdrawal period or to use an alternative ordering method.

Legal consequence. As soon as we begin performing the digital service (e.g., activation of your membership/services), your right of withdrawal lapses pursuant to Section 356(5) BGB.

A separate, non-pre-ticked checkbox at checkout states:

“I expressly request that performance of the digital service begin immediately before the withdrawal period expires. I am aware that I lose my right of withdrawal once performance begins (Section 356(5) BGB).”

Our service begins as soon as you have received our invoice (= confirmation of participation). Our service commences on the invoice date.

Confirmation of membership and inclusion in the Workforce Pool is made by sending the invoice by e-mail.

• Online payments (e.g., card, Google Pay, Apple Pay, PayPal).
  If you do not receive an invoice within 14 days after the conclusion of the contract and direct payment in the shop, you may withdraw from the contract and will receive a full refund of the amount paid.

• Alternative remittance options (e.g., Wise, bank transfer – SWIFT).
  Job Join UG accepts payments that are received in our account within 14 days after receipt of the order confirmation.
  In the event of late receipt of payment, Job Join UG reserves the right to cancel the contract and will inform you of this by e-mail. In this case, a refund will be made minus all bank fees incurred.
  If Job Join UG accepts a late payment, you will receive the invoice within 14 days of receipt of payment by e-mail. This counts as confirmation of participation in the Workforce Pool and is deemed to be the express acceptance of the contract by Job Join UG. Payment reference (mandatory). For off-channel remittances, the order number or invoice number must be stated as the payment reference/purpose. Without a clear payment reference, we cannot allocate the payment; processing/confirmation will be delayed until a payment proof (receipt/UTR reference) is provided.
  If allocation cannot be completed within 14 days of the order, Job Join UG reserves the right to cancel the contract and refund the amount minus all bank fees incurred.

• Submitting payment proof (optional). If the payment reference is missing/incorrect, please e-mail your payment receipt including UTR/reference number to service@job-join.de so that we can allocate your payment.

• If the refund is due to an error or responsibility of Job Join UG (e.g., duplicate/wrongful charge, non-performance despite acceptance, cancellation by us), we will refund 100% of the amount paid via the same payment method used for the original transaction, with no fees deducted. If the original method is technically unavailable, we will use an equivalent method and bear any bank fees incurred.

• If the refund is due to circumstances not attributable to Job Join UG, the user bears any bank fees. This includes, for example, missing or incorrect payment reference/purpose, late receipt of an off-channel remittance, incorrect account details, or a user-initiated cancellation outside statutory rights.

• For off-channel remittances (e.g., Wise, bank transfer – SWIFT), refunds are made exclusively to a bank account that can receive SWIFT payments, unless the error lies on the part of Job Join UG.

• Statutory consumer rights and mandatory refund obligations remain unaffected.

• After successful payment, we send you an invoice. The invoice is confirmation of your successful listing in the Job Join workforce pool and your active Job Join membership.

• From this moment on, your profile (submitted test answers and contact details – your email address and phone number) is available for employers and employment agencies in our database, can be downloaded and / or will be sent to them by Job Join staff, e.g. by email.

(If you wish to withdraw from the contract, please complete this form and send it back.)

To:
Job Join UG (haftungsbeschränkt)
Steinerne Furt 72, 86167 Augsburg – Germany
E-mail: service@job-join.de (subject: “Withdrawal”)

I/We () hereby withdraw from the contract concluded by me/us () for the provision of the following digital service ():
— Order number or invoice number:
— E-mail address of the customer account:
— Ordered on () / received on ():
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
() Delete as appropriate.